transform your voice callsinto powerful informationtransform your voice calls
into powerful informationAUDIT ALL YOUR CALLS IN A FEW MINUTES FINDING THE RELEVANT,
NECESSARY AND IMPORTANT INFORMATION

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START USING IMETRIX and GENERATEPOWERFUL INSIGHTS FROM YOUR VOICE CALLS.WHAT DOES IMETRIX DO?

iMetrix is a data analytics and data strategy firm focused on developing artificial intelligence-based business solutions. As part of Sofka Technologies Group, we offer companies massive, fast, and quality audits for 100% of calls and chats.

Our products

ISA

iMetrix Speech Analytics

ISA transcribes calls and interprets spoken conversations from your service advisors in bulk and in no time. With ISA, audit your agents’ compliance with business rules and better understand your customers. You can also use:

THERIUM


It is our multilingual speech-to-text transcription engine that uses artificial intelligence and machine learning algorithms on grammar and language structure to process the human voice and convert it into text separating the speakers. Our engine is specially trained for call auditing.

THIS IS WHAT
OUR CUSTOMERS SAY”Working on these solutions with the IMETRIX team has been an exercise in commitment and professionalism, a team open to changes and improvements seeking to deliver the best service, as well as support in the results we can achieve, a quick and effective response to requests and obstacles that arise to find what is needed.”Juan Mota

Gerente de Calidad LATAM IGS.WHAT DO BUSINESSES BENEFIT FROM IMETRIX?

Anticipate customer needs, understand their positive and negative feelings.

Get all the simple
and complex statistics
on calls to make
data-driven decisions

Understand the best practices of
your most efficient advisors to
engage your team

Speed through the quality audit,
auditing 100% of the calls and
chats that your company has

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Dirección

Centro Empresarial Paralelo 108 Av. Carrera 45 No. 108-27 Torre 2 Oficina 1101

Bogotá, Col.

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